![]() ![]() Eight years later, the headcount rose to 6500 employees. ![]() Hewlett-Packard moved into Costa Rica in early 2003, just over a hundred staffers. CINDE said the US company would retain its other service centers catering to Spanish and Portuguese markets. Scaling down operation in Costa Rica was in fact part of a broader restructuring plan announced by CEO Meg Whitman in May last year, reported the Spanish paper quoting HP’s Human Resource Manager María Luisa González as saying. Company’s all other units, including engineering and design center, will continue their operation,” CINDE, said in a written response to Nearshore Americas. “HP is moving only a small portion of its operation, the call centers that are serving English-speaking markets will be relocated to Bangalore. The other centers of the company are in Bulgaria, India, Malaysia, Philippines and China.ĬINDE, the lead inward investment agency for Costa Rica was quick to point out that the move has to be considered in proportion to the rest of HP’s commitment to Costa Rica. company has operations in Argentina, Brazil, Chile and Mexico, but Costa Rica and Colombia are the only countries in Latin America where HP has its global services center. Moreover, HP is Costa Rica’s second biggest employer after Walmart. HP’s decision has taken many by surprise, since only a few years ago the firm named Costa Rica a strategic location for expanding its footprint in the Latin American region. HP was given several opportunities to respond to our request for an interview, but failed to respond. (A Teletech spokesperson was unable to confirm the number of cuts when reached by Nearshore Americas this morning.) In January, Teletech laid off 160 call center employees and moved its English call centers to Asia, according to sources. HP is the second foreign outsourcer to scale down operation in Costa Rica in the past three months. tech giant has not explained what caused its decision, but analysts believe rising wages and dwindling English-speaking workforce in the Central American country has long been a concern for the Silicon Valley company. Just contact Bart and he’ll set it up.HP is gearing up to relocate a part of its global services center in Costa Rica to the Indian city of Bangalore, leaving 400 people jobless. Call center tours take approximately 45 minutes. Heck, we’ll even arrange transportation for you. Have a trip to Costa Rica planned? Need a reason to plan one? We invite you to take a tour of our call center in Costa Rica. They are experienced in all aspects of the call center’s operations. The offshore call center’s supervisors consist mainly of former CSRs who worked their way up the ladder. Our Costa Rican call center enjoys an incredibly low turnover rate with many employees working for Centrinex since it was started nearly five years ago. Centrinex officers frequently visit the offshore call center, though their primary focus remains here in the U.S. Centrinex has an associate living in Costa Rica full-time to oversee the call center’s processes. The Central American call center is operated and run just like the one in the Midwest. The differences between our Costa Rican and Kansas call centers are barely noticeable. With small time commitments and favorable pricing, why not? If you currently have your own call center operation, what better way to supplement and back-up your organization than with CSRs in a different part of the world? It’s a pretty safe bet there won’t be snowstorms in San Jose any time soon. Add more CSRs to your company’s existing infrastructure.You will have the anonymity of your contract with an offshore entity, plus all of the experience of an onshore call center. If you currently have a company that is located offshore and would like all of your contracts to be signed by offshore companies as well, Centrinex is the solution. Use our offshore center for your offshore company. ![]() Customer service representatives’ bilingual capability allows online lenders far more flexibility with their client communications, especially considering that Spanish is the second most widely spoken language in the U.S. Even with Spanish as the official language of Costa Rica, Costa Ricans widely speak a second language-English. Start a Spanish-language lead buying hot transfer campaign.If you are or soon will be considering an offshore call center, Centrinex’s facility in Costa Rica comes with several possibilities tailored to your needs such as: Currently the offshore call facility employs 65 people, but the space and infrastructure is ready for expansion up to 275. ![]() Since that time many of our online lending customers have taken advantage of the Costa Rican call center’s attractive options. Centrinex began its offshore call center operations in Costa Rica back in 2008. ![]()
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